Books of this nature are tremendously difficult to write. Without support from
Google (we didn’t ask, admittedly) and with Gmail being in perpetual Beta
throughout the writing process, we often found ourselves with chapters being
made obsolete overnight. Deadlines passed, were rescheduled, passed again.
Editors wept salt tears. Publishers, that sainted breed, were patient and handsome
and generally lovely. Chris Webb and Brian Herrmann, both of the Wiley clan,
stood by the project so faithfully that their names will be forever legend.